>>296407470
They use this copy for the advanced rma
>As a one-time customer service gesture, we’re sending you a replacement in advance of you sending back the defective controller. Please note that we may not be able to provide the same gesture in the future.
And you'll get a shipping notice pretty fast. This is from my 4th RMA (3 controllers, 1 headset) and I got "advanced replacement" the last 3 times. the first RMA was back in February, so maybe it wasn't as common or I just got unlucky with the support agent.