>>310428609
>>310431058
>>310430959
>>310430227
>>310428704

How does Valve have such a big problem with product durability? Wouldn't their people have discovered these problems with how much they have to use the gear for their jobs?

The Steam Controller is a pretty rock solid piece of hardware. Mine's fallen on the floor and hit the edge of the desk multiple times and there's not even a scratch on it. I'm not sure what's changed between now and then but I think it'd be in Valve's best interest to get it sorted out. Even if their RMA process is really good, I think most people would be much happier getting a product that's built to last and never have to RMA it.

If I'm being optimistic, maybe this was a quality control issue during the Index's first year on the market, and they've gotten better at manufacturing it since then. I would certainly hope so. The broken cables I can kind of understand being avoidable since there's stuff like the Turn Signal app and ceiling pulleys that can help prevent damage. I would hope that after a year on the market though, they are not still sending out headsets and controllers that can only survive a few months of regular use.