HELP

In November I sent an RMA on Steam and they agreed to send me the controllers. Today I was browsing my thousands of unread e-mails and apparently the package was sent back literally 2 days ago. I had no fucking clue it had arrived weeks ago. I figured it was going to take months and thus I got no report. Turns out steam used some 6 year old phone number of mine hence I got no notification that a package was available.

Am I fucked? Can I ask them to send it again? D: