>>353429372
make 100% sure you've charged controllers because some retardation could happen during charging process (leave them overnight?), i had an issue where controller would flash white light (charged) even though it didn't charge. also obvious stuff, reinstall drivers in steamvr dev menu, try different usb port, blahblah

steam support will definitely help if you bought it from valve, it's insanely good. they had a period of shitty customer service at first and now they're doing their best to atone for their sins, heard many reports of valve giving people shit even though warranty ended/doesn't cover it, personally i've got a replacement cable for free after i stepped on it like absolute retard and broke it. no worries, you're covered