Please help me /vrg/.
I have a VRC friend that gets mad at me when I try to give advice to them. I'm really not experienced with giving advice, so I don't really know what to say to them. I try to help to the best of my ability so I ask if they have done simple advice (like basic troubleshooting, the equivalent of "have you tried turning it on and off again" but for advice) and they get offended or something and insult my intelligence for asking them if they've tried that.
Was I supposed to assume that they already have? But what if I miss something? Aren't I supposed to gather what has and hasn't already been tried in order to figure out what might have been overlooked?
Am I being stupid and missing something that's supposed to be common sense? Is this normal?
Am I not supposed to even give advice at all, and just keep responding with variations of "oh"? I used to respond with the same reply to show that I'm listening until they got angry about it, saying I don't care.
I'm very confused and I want to know if I have the right to be upset when they get angry and call me things like dumb in response to my advice. I don't think they're obligated to take my advice or anything, but I don't understand why they get so angry and disrespectful when I'm just trying to help.