>I apologize for the delay.

>I've generated an RMA for you, by the end of tomorrow you'll receive an email with instructions on how to return your controllers to us.

>Once your controllers received by our warehouse we will ship you new pair.

>In the meantime, if you have any other questions or difficulty please let me know. 

Implying I am going to pay to return them, then spend potentially weeks with no controllers only to likely receive a broken replacement.