>>327804901
They don't have enough people trying different things to have understand the game. If their best player uses the Catalyst and does well, then they'll believe it's balanced. If a lot of people play, then sooner or later someone will completely outplay them with an objectively better mech and the illusion won't be sustainable.

It's not like the community makes much difference when every game seems to balance around the experiences of a tiny group of internal playtesters who fucking suck at the game.