>>287001935
I sent mine back from the UK and they just sent me a new pair. Emailed support and they gave me the details, 4 days after I sent mine out I got the new ones. This was back when there wasn't stock issues mind. Sent them back because the haptics in one controller were weak on arrival, if I knew it would be that easy again I would get another set of replacements as one now has a little bit of drift from dust [spoiler]caused by the ceiling in my VR room collapsing.[/spoiler]