>>393962160
There is this thing, called respect for customers. 
If one company lacks it and just says "you don't like changes we've made? just suck it, you would do shit" of course I will pack my bags and move to the competing company who treats me with dignity (at least until they get complacent themselves and start doing stupid shit). 
You have to be an absolute cuck to condone that kind of behavior. 

Remember, competition is good and i've you want to have nice things you have to be very picky. The "good boys" just get exploited.