>>293544437
they'll pull you through their troubleshooting algorithm, it's a reasonable thing to do, honestly. after that, you'll get stuff like
>make sure your windows is updated
>make sure your oculus software is updated
>send us system report so we can also make sure that your windows and oculus software is updated
>please make sure your device is connected
>Please remove the headset cable from your Rift and then plug it back in. Click here for the detailed instructions.
>Disconnect any adapters or cable extensions that you may have connected between the headset and computer.
>Ensure that both your Rift and main display are connected to the same GPU, and that your Rift is directly connected to the HDMI port on your GPU.
and whatnot

[spoiler]and after that, they're going to ask you to fuck off because it's a cable, and cable is not covered by warranty[/spoiler]